Returns & Exchanges
At Scarlett Chase, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't a perfect fit, we offer easy returns and exchanges within 30 days of delivery for all unworn items in their original packaging.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, a pre-paid shipping label will be generated for you to download and print directly from your browser or email.
Package Your Items
Securely place the items in their original box, ensuring all tags are attached, and affix the return shipping label to the outside of the package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing